Not a lot to get excited about in this update. The lack of narrative and boring change log approach remains very difficult to parse whether the changes were a net good, bad or indifferent for most users. From my quick take, I didn't see any obvious service increases to any route, and looks like incremental decreases in frequency in some places.
Going on a bit of deep dive on this one.
Compare this
Calgary Transit update:
View attachment 702195
My questions:
- What hours are "weekday mid-day" service?
- It doesn't define this anywhere on this schedule update website, nor on the link available to the schedules themselves.
- Checking the official 2025 CT map, it defines "Mid-day" as 0830 – 1600 (much bigger window than I thought). Small pet peeve is mixing 24 hour and 12 hour time across the website, either is fine just pick one!
- Is "frequency revised to 26 minutes" better or worse than current frequency?
- Had to check the schedule on this one. It's worse. Here's the current frequency. Note, it doesn't appear to line up to the definition of "mid day". Route 2 seems to only have mid-day frequency from 9:30 to 14:00:
- View attachment 702201
- I think what they are trying to say is that mid-day frequency on Route 2 (defined here as between 9:30am and ~2pm) is increasing from every 23 minutes to every 26 minutes. There's no way to know that though as the definition of "mid-day" and what the service schedule actually says are inconsistent.
- What does weekend "run time" mean? Is this mean it's slower or faster than previous?
- I don't know, but I assume this means the total length of a trip? If so, I can figure out what the actual impact is by comparing today's total run time to the new schedule's run time on weekends.
- Adding the complexity is that weekends have 3 service types: Saturday Day, Saturday Evening, Sunday. I assume this means all trips are running at a different total time, but no way to know for sure so I'll just pick a comparable one.
- Here's two Saturdays, December is old schedule, January is new schedule. The start times don't line up, but it's the closest trip:
- View attachment 702204
- So that's actually reasonably good, 6 minutes shorter total trip time. I assume the previous trip was often finishing too fast, so they could reduce the padding in the schedule a bit. It's incremental, but a good news story.
Here's Translink's version of the same thing:
View attachment 702194
In summary:
Ignoring the service frequency differences between Vancouver and Calgary, just focusing on the information sharing and communication strategy. Calgary Transit provides me with only questions I have to go and figure out to understand if anything actually changes for me and if that change is good or bad. Translink just tells me the narrative (what is changing and why), and all the details I need. No further searching required. They just tell me everything that happened and what it actually means.
Service is important, but the communications approach is so critical and low-hanging fruit! How can Calgary Transit attract transit advocacy and citizens to help them get more budget when no one can easily tell how the service is changing at all? I had to go to a giant amount of work, fill in the gaps with the inconsistent terms and definitions to get the answer - the bus is 3 minutes less frequent on weekdays between 9:30 to 2:00p!